Best Geographic Information Systems for Customer Experience Announced by SoftwareReviews |
TORONTO – (BUSINESS WIRE) – Sep 29, 2021–
Software Reviews, a division of the IT research and consulting firm Info-Tech Research Group, published his Geographic Information Systems Emotional Footprint Award 2021, naming three suppliers as Champions. The following vendors are champions based on feedback provided by their users through the SoftwareReviews comprehensive online survey:
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Best Geographic Information Systems for Customer Experience announced by SoftwareReviews (Photo: Business Wire)
- Hexagonal geospatial solutions
- Caliper’s aptitude
- AutoCAD 3D Map
SoftwareReviews Net Emotional Footprint measures the sentiment of high-level users. It aggregates the emotional ratings of 26 provocative questions, creating a powerful indicator of the user’s overall sentiment towards the supplier and the product.
Hexagonal geospatial solutions, with a net emotional footprint of +90, scored highly on being respectful. Caliper’s aptitude received a net emotional imprint of +80 and exceeded user expectations by being trustworthy. With a net emotional footprint of +79, AutoCAD 3D Map Performed well overall, mainly for its reliability.
In general, users of geographic information systems were the most satisfied with vendors with outstanding service experiences. However, users were most dissatisfied with vendor negotiation and contracting strategies.
What is the Emotional Footprint Diamond?
The Emotional Footprint Diamond illustrates the customer experience with software vendors and a complex relationship spanning procurement, implementation, service and support. A Supplier’s Net Emotional Footprint is the result of aggregated assessments of emotional responses in the areas of service, negotiation, product impact, conflict resolution, strategy and innovation. , creating a powerful indicator of the user’s overall sentiment towards the supplier and his product from the point of view of the software user. Data published in Emotional Footprint Diamond is collected from actual end users through genuine and meticulously verified software review surveys. The survey uses the standard net promoter scoring (positive percentage minus negative percentage) to arrive at the Net Emotional Footprint score. These expertly crafted investigative questions draw on two decades of computer science research and consulting. Suppliers with the highest user scores receive the Emotional Footprint award.
The Emotional Footprint Awards, an initiative proudly grounded in 100% user review data, are free from traditional components such as market presence and analyst opinion, which are opaque in nature and can be influenced by pressure from suppliers, financial or otherwise.
To learn more about SoftwareReviews and the Net Emotional Footprint Surveys, visit https://www.softwarereviews.com/categories/geographic-information-systems.
About SoftwareReviews:
SoftwareReviews is a division of Info-Tech Research Group, a computer research and consulting company established in 1997. With two decades of experience in computer research and consulting, SoftwareReviews is a leading source for expertise and knowledge about the enterprise software landscape and the client-vendor. relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces detailed and authentic insights into the enterprise software evaluation and purchase experience.
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SOURCE: SoftwareReviews
Copyright Business Wire 2021.
PUB: 09/29/2021 08:23 / DISC: 09/29/2021 08:23
Copyright Business Wire 2021.